Helpdesk Administrator

Facilities Helpdesk Administrator- Warrington- £25k- Permanent Position- Great Opportunity

My client a Leading Maintenance Provider are currently recruiting for an experienced Facilities Helpdesk Administrator to join their team on a Permanent basis. This is an ideal opportunity to join a great company who invest in the development and progress of their employees.

Hours- 8.00- 17.00 Monday to Friday in the office.

Main Duties

• Answering Helpdesk calls within a timely manner.
• General Administration of the CAFM System
• Take reactive calls on the helpdesk and ensure they are assigned correctly
• Allocate works accordingly to the engineering team and approved subcontractors
• Manage the CAFM system and ensure it is regularly updated with live updates and documentation.
• Manage reactive and remedial works by ensuring accurate updates are included on all jobs with follow on activities
• Scheduling works and subcontractors for day-to-day operations
• Assist with the coordination of engineer’s work schedules and monitoring their activities.
• SLAs
• Liaise with the Technical Contract Manager in diagnosing faults and receipt of technical job sheets
• Managing and arranging quotations for works for tasks raised where required.
• Constantly monitor progress against booked jobs
• Reports and record keeping all submissions
• Raise supplier purchase orders.
• Raise reactive POs aligned to delegated authority.
• Approval of invoices
• H&S and Compliance Responsibilities
• Check that subcontractor RAMS, certificates and insurances are in place.
• Check that RAMS have been signed off by a technical manager.
• Support on any other H&S related admin duties as required.
• Any other duties that may be assigned by the management team to support the department.

Qualifications or Experience desired:

• CAFM Knowledge and Experience of helpdesk/coordination within a facilities management service is essential.
• Experience of working within a client facing role would be beneficial, or the understanding of the need for discretion when dealing situations.
• Experience within a healthcare or PFI background would be desirable but not essential.
• Able to work with varying timescales and multiple priorities across the various applied contracts.
• Excellent communication and customer service skills
• High level of verbal, written and numeric skills.
• Computer-literate (MS Office based Products: Excel, Word