Facilities Helpdesk Administrator

Facilities Helpdesk Administrator- Sevenoaks Kent- 26k- Perm role.

My client, a leading maintenance company are currently recruiting for an experienced Helpdesk Administrator to join their busy team.

The hours for this position are Monday to Friday and hours will be either 9am – 6pm/8am – 5pm

Please do not apply to this role unless you have proven helpdesk experience within the Facilities Management Industry

Person Specification

• General Facilities Helpdesk duties
• PPMs
• Raising Purchase Orders
• Scheduling Engineers for works
• Closing down jobs when completed
• Monitoring mailboxes
• Logging and following up of Emergency call out orders
• Ensuring all the jobs are completed
• Answering high volume inbound calls
• Uploading jobs on the system
• Managing client portals
• Ability to prioritise own workload and meet deadlines
• Providing clients with updates on progression of works
• Providing support where needed
• Working to tight timescales as part of a high-performing team
• Any other work as assigned by manager
• Liaise with engineers to book follow on jobs for customers