Help Desk Administrator
Are you looking to work for a company who focuses on a customer’s needs in order to build trust, and are there for you all the way?
A small to medium-sized, well-established technical services provider is currently looking for a customer service-focused Help Desk Administrator.
You will be friendly, well presented, and familiar with CAFM Systems in this office-based role in the City of London. Able to work well within a team and hold a good level of IT training, you will be required to keep records of all administrative movements and schedules of the workplace environment.
Key Responsibilities
- Responding to incoming calls to the Service desks and proactively dealing with customer requirements.
- Effectively planning and scheduling engineers for maintenance visits, service calls and quotes repair jobs. Ensuring all jobs are on time and within budget.
- Maintaining monthly labour efficiency to company standards and requirements ensuring a reduction of all non- chargeable.
- Attend remotely, weekly planning meetings for cost effective labour scheduling
- Escalate to management any jobs that may over run and ensure that the engineer does not continue works until authorised to do so.
- Ventilation-prepare and submit spare parts quotations to the customer promptly.
- Purchase ordering of parts for repairs with clear communication to engineers and customers to ensure delivery timescales and requirements are met.
- Proactive day to day correspondence with engineers, customer and suppliers.
- Ensuring that work is 100% oriented towards customer satisfaction (providing estimated timescales and up to date status reporting)
- Service office administration; ensuring all service reports are accurate, in line with company standards and transferred internally as required.
- Review service reports to ensure all works are completed and compile job pack for processing and invoicing.
- Maintain effective updates to the company operating system for management reporting and auditable company records.
- To be proactive in identifying any business opportunity for the group
Experience and Requirements
- Two years’ experience in a similar administrative role is preferred.
- Preference would be to have some experience within the Maintenance or Facilities Management sector.
Benefits
You will be joining a fantastic company whose focus is you!
This job will pay £20,000 – £24,000 per annum and comes with a wealth of benefits such as:
– 25 days holiday
– Pension scheme
If you are looking to join a company that focuses on its workforce with huge internal training and growth opportunities, then please apply today.
