Help Desk Administrator
A well-established small-sized building services proveider whose built its reputation on delivering high quality pipework and boiler room installations to schools, colleges and businesses across the region, is currently looking for a customer service-focused Help Desk Administrator.
You will be friendly, well presented, and familiar with CAFM Systems in this office-based role in the Cambridge area. Able to work well within a team and hold a good level of IT training, you will be required to keep records of all administrative movements and schedules of the workplace environment.
Key Responsibilities
- Admin & Reporting: Ensure all necessary electronic and paper records, including timesheets are completed by the team in a timely manner to meet internal and customer deadlines.
- Meetings: Attend where necessary and take responsibility for appropriate actions – at client meetings, working closely with the service delivery team and other colleagues to resolve requests and issues as quickly and efficiently as possible.
- Financial Performance: Work closely with the contract manager to support all WIP processes relating to the contract and coordinate any additional costs as necessary relating to suppliers or subcontractors.
- Commercial Aspects: Work closely with the commercial team and contract manager to gain a full understanding of the contractual obligations from ourselves and the customer.
- Invoicing: Carry out invoicing processes in line with contractual payment terms to ensure all chargeable works carried out are captured and submitted for invoicing in a timely and accurate manner.
- Customer Service: Deliver exceptional service standards to meet client & service partner expectations and ensure all operational difficulties are resolved with the supporting management team.
- Communication: Communicate closely, share information and updates regularly with all team members, the client and end users to support the drive for service improvement across the contract.
- Learning & Development: Take responsibility for your own learning and development activities supported by your line manager and the Performance & Development Review.
Experience and Requirements
- A minimum of 2 years’ experience within a similar role.
- Maths & English GCSE Grade C or above or equivalent.
- Strong financial understanding.
- Ability to analyse data and trends.
- Ability to work in a fast-paced environment.
- Good computer skills including all Microsoft programmes and bespoke web-based platforms.
- Exceptional levels of customer service.
Benefits
You will be joining a fantastic company whose business focus is based on excellence in delivery and service.
This job will pay £20,000 – £24,000 per annum and comes with a wealth of benefits such as:
- 25 days holiday (pro rata), plus bank holidays per year
- Life insurance scheme
- Company pension plan
- Training & Development opportunities
- Benefits package negotiable
If you are looking to join a company that focuses on its workforce with huge internal training and growth opportunities, then please apply today.
