Contract Support Administrator

Contract Support Administrator- Perm- 27k- Central London- Must have experience in Maximo or Concept Evolution

My client, one of the UKs leading Maintenance Providers are currently recruiting for an experienced Contract Support Administrator to join their busy team based in Central London- The ideal candidate will have a minimum of 2 years experience working as a Contract Support Administrator, be confident and able to manage a number of portfolios across the City- Interviews for this position will be held immediately.

Hours are Monday- Friday 8.00-17.00

Main Duties

• Assisting the Contract Manager with all administrative duties
• Taking calls/ email requests regarding facilities and maintenance issues.
• Logging all incoming tasks from the client helpdesk team.
• Updating and closing out all client and tenant calls in line with agreed contract SLAs.
• Scheduling sub contractor visits as per planned dates.
• Obtaining sub contractor reports following planned visits.
• Quoting all follow on works and tracking.
• Issuing daily ‘open’ helpdesk report to supervisor, manager and area manager to track open calls.
• Raising purchase & service orders.
• Ordering of parts and materials.
• Understanding delivery times and supplier attendances and tracking through the CAFM system.
• Issuing PPM tasks from Concept Evolution through to engineer’s PDAs and Supervisor/ Manager inbox for scheduled supplier visits.
• Tracking PPM volumes weekly and issuing summary report to supervisor, manager and area manager to track open calls.
• Preparing reports and documentation for weekly and monthly reports.
• Working closely with the client and meeting them regularly to discuss the delivery progress.
• Updating electronic records – including company and client-based systems.
• Updating & closing out of PPM records.
• Communicating effectively with client, customers, subcontractors, suppliers and engineers to ensure high levels of communication is achieved to deliver occupier experience in line with the clients
• Managing WIP and preparing weekly/ monthly invoicing.
• Collating timesheets from the engineers.
• Providing a high level of customer service at all times.
• General administration to support the team.