Contract Support Administrator

Contract Support Administrator- London Fenchurch Street- 35k- Permanent

My client, a leading Facilities and Maintenance Provider are currently recruiting for an experienced Contract Support Administrator to be based in London Bridge. The ideal candidate will have previous experience working as a Contract Support Administrator.

08:00am – 17:00pm – Monday – Friday (Full time in the office)

Key duties and responsibilities:

• General Administration
• Managing deadlines and KPIs
• Updating client portals and databases, including statuses of jobs and tracking progress.
• Attending weekly / monthly meetings for WIP, Engineers tool box talks, health and safety meetings.
• Liaising with clients to log repairs / orders and delivery specifications onto bespoke database and arranging appropriate appointments with resident.
• Logging jobs and dispatching to the relevant engineer / allocating and organising their diaries
• Liaise with suppliers and in house engineers to ensure works are carried out to specification Ordering materials for engineers.
• Liaising with residents / clients / contractors and surveyors to provide regular updates on repairs Closing down repairs (updating notes) on inhouse database using KPIS and utilising the correct SOR codes
• Providing daily and weekly updates / reports to clients on completed and outstanding repairs
• Attending and providing feedback weekly monthly meeting with clients and internal Management
• Allocate reactive and planned maintenance tasks to correct resource
• Log all helpdesk interactions
• Inform management of recurrent problems
• Management of statutory documentation and deadlines
• Follow up with clients to ensure complete resolutions of issues
• Arranging access for subcontractors / visitors
• Planned preventative management