Contract Support Administrator- Heathrow- Hybrid Position

Contract Support Administrator- Heathrow- 32k- Hybrid role 2 days at home per week.

My client a leading Facilities and Maintenance Provider are currentpy recruiting for an experienced Contract Support to join their team based in Heathrow. You will be responsible for providing Administration and Finance support to the business.

Main Duties

• General Administration
• Daily monitoring of PPM completion in line with the PPM planners, and to ensure SLAs and KPIs are met.
• Produce, weekly and Monthly reports on any outstanding PPM’s Statutory and Non-Statutory.
• Plan engineer’s PPM jobs, booking engineers onto site by liaising with Customers and assign.
• Ensure the relevant statutory certificates are received, checked for accuracy and the customers systems are updated and document loaded and processes followed.
• Responsible for liaising with the Sub Contractors to ensure their PPMs are completed by due dates and the certification is received within SLA.
• Ensure RAMS are provided for attendance to site.
• Issue annual purchase orders to the Sub Contractors for specialist PPMs.
• Ensure annual Subcontract Insurance Policy, Health & Safety/Environmental Policies are updated annually (Jan to Dec)
• Ensure that Subcontract PPM Risk and Method statements are reviewed and signed annually
• Review Subcontract Periodical Planners for accuracy and amend where necessary.
• Annually rollover the Periodical contracts and agree sub-contractor costs for the year with Contract Manager.
• Liaise with the Contract Managers and Engineers to ensure any issues are resolved and we are compliant.
• Deal with any failures on the certificates ensuring remedial works are arranged and quotes obtained to resolve the issues.
• Monitor the Shared e-mails and system to ensure all reactive calls are responded to and attended within the SLA. Raise new reactive calls through the portal in accordance with SLA’s
• Manage out of hours call out issues and ensure completion of job and relay updates to customers and Contract Manager
• Ensure Portals are updated in a timely manner providing updates on the jobs until completion
• Keep the customer updated on all reactive calls until completion
• Attend weekly and monthly customer meetings when required with the Contract Manager and to ensure all jobs are being completed efficiently.
• Prepare Quotations in line with SLA agreement for breakdowns/ Extra works and Projects via Contact Suppliers for quotations
• Place Orders to Suppliers/Subcontractors for PPM activity/Breakdowns/Extra works and Project works
• Manage Works In progress (WIP) in a timely manner and liaise with the Finance team
• Liaise with Engineering teams on the contract providing supporting detail for Site Log Book completion