Contract Support Administrator- West London

Contract Support Administrator – FM Service Provider – West London – Up to £30,000 per annum

My client, an established FM Service Provider are currently recruiting for an experienced Contract Support Administrator situated on a prestigious account based in West London. The ideal candidate will have a proven track record in Facilities Management Administration and have also worked on a Facilities Helpdesk.

This is the perfect opportunity to join a reputable company who offer ongoing training, career progression and an extremely competitive salary.

Hours of work

Monday to Friday (08:00am to 17.00pm)

Main Duties

• All aspects of Contract support and some Helpdesk duties
• Dealing with phone calls in support of facilities function to ensure all activities are managed in a professional manner.
• Check and maintain FM Helpdesk Inbox
• Raising purchase orders and invoices
• WIP
• Issuing and closing down planned and reactive maintenance works
• Supporting the Operations Director / Contract Managers in the administration & delivery of departmental objectives
• Attending to queries should they arise
• General admin support
• Raising Corrective maintenance tasks following on from PPM completed tasks
• Amending tasks on the CAFM system where and when required including creation of new assets and frequencies
• Organisation of day-to-day work to ensure that all key tasks are fulfilled
• Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
• To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications

Requirements

• Previous Facilities & Maintenance Help Desk experience is essential
• Excellent and professional telephone manner
• Excellent customer service skills
• Time Management
• The capacity to think ahead, plan and prioritise own workload
• The ability to work under pressure and meet deadlines
• The ability to work as part of a team
• Work safely in accordance with the company’s current health and safety policy and procedures.
• A positive approach, with the determination to succeed
• FM Industry specific systems knowledge.