Drainage and Maintenance Scheduler- Maidstone- Up to 30k- Permanent
My client is currently recruiting for an experienced Engineering and FM Scheduler to join their team based in Maidstone Kent.
Monday to Friday 8.00- 17.00 Full time in the office
* Allocate jobs to in-house engineers based on their skills, availability, and location.
* Liaise with the Helpdesk Manager and Send Engineers to roles to complete and close down jobs when completed
Collaborate closely with the Subcontractor Planner to ensure in-house resource is prioritised and only escalate to subcontractors when required.
* Adjust schedules to accommodate urgent callouts, absences, or shifting priorities.
* Ensure all job details are correct and access arrangements, permits, and RAMS are in place.
* Monitor engineer first time fix rates, escalating when needed.
* Monitor engineers diary throughout the day to ensure that the jobs are being completed on time. Customer & Stakeholder Communication
* Book jobs in with customers and confirm attendance and appointments
* Keep the customer informed on all changes, delays, or re-scheduling.
* Answer incoming calls and respond to emails.
* Act as a point of contact for both customers and engineers for any job-related queries Parts & Logistics Coordination:
* Place and track orders for parts and materials required for reactive jobs.
* Coordinate delivery schedules to ensure timely arrival at job sites or with engineers.
* Communicate with engineers to confirm part requirements and delivery details.
* Handle any discrepancies, delays, or issues with suppliers or deliveries. Escalating where needed.
* Liaise with Quotes & Procurement Coordinator to advise on supplier performance.
