Facilities Helpdesk Administrator

Facilities Helpdesk Administrator- Concept experience desirable- 28k- City- Permanent Position.

My client, a leading provider of Engineering Maintenance have an exciting opportunity for a Helpdesk Administrator to join their expanding FM team paying up to £28,000 per annum.

Responsibilities:

• To effectively manage the helpdesk, service and administrative staff and function ·Produce operational reports internally and externally
• To manage and assist in the preparation of supporting documentation for invoicing
• To ensure timesheets and all other necessary records are produced, checked and submitted in a timely and effective manner
• To ensure all planned works are completed and to report on exceptions
• Monitor and maintain sub-contractors’ work
• Coordinate resources on a daily/ weekly basis to ensure all PPM and reactive work flows are covered off by engineering resources or specialist sub-contractors
• Oversee client CAFM systems and ensure close out of jobs
• Manage follow up works ·Set up of new clients on systems
• Set up Assets & PPM schedules
• Manage collation and issue of log books
• Raise maintenance purchase orders
• Manage Engineering cloud based training
• Regular cleanse of CAFM systems Joblogic & E-Logbooks
• Manage duties of office cleaners
• To monitor and record the response of Technicians to Help Desk requests and to ensure customer satisfaction with the service The successful candidate must be able to demonstrate the following: ·In-depth helpdesk and administration management experience within the Facilities Management industry
• Experience of Concept is desirable
• Experience of SLA’s and KPI Monitoring
• Proven track record of managing mobile and resident teams
• Proven ability to work to deadlines and schedules to meet both operational and financial targets
• Able to communicate at all levels
• Excellent telephone manner
• Able to lead a team and work as part of a team
• Good interpersonal and customer relationship skills