Facilities Helpdesk and Operations Support Manager

Facilities Helpdesk and Operations Support Manager- London- 52k- Full Time Office based

My client is currently recruiting for an experienced Faciilities Helpdesk and operations support Manager to join their team.

You will be responsible for the effective management of the admin and scheduling team, you will hold accountability for ensuring that the contract service delivery is to a high standard and meets the client’s needs and you will be responsible for the delivery of the maintenance business

• Provide scheduling of planned and reactive support to both self-delivery and sub-contractor to meet the contractual requirements
• Manage a Team of 5 Support Staff members
• Manage the Helpdesk function and Manage the Out of office support service
• Scheduling- PPMS Raising Orders and Invoices
• Support with business administration providing admin support to the contract management team, maintaining / auditing contract management files ensuring these are in line with the business operation procedures.
• Maintaining sickness and annual leave records to enable visibility of resource gaps
• Completion, management and administration of all financial records including but not limited to invoices, credits, final accounts WIP and debt
• Collation and preparation of final accounts
• Support the business policies and procedures