Facilities Helpdesk Manager

Facilities Helpdesk Manager- Sevenoaks- up to 45k- Permanent

My client based in Sevenoaks are recruiting for an experienced Helpdesk Manager to join their team. The right candidate will be responsible for management, motivation, and development of their team alongside the continual improvement of processes.

Duties

• Schedule reactive callouts and provide timely updates to clients
• Manage internal requests for purchase orders
• PPMS and Raising Purchase Orders
• Deal with work order process for sub-contractors, including chasing relevant paperwork
• Manage KPIs across simPRO and client software systems such as Elogbooks
• Setup and upkeep maintenance planners and electronic logbook systems
• Schedule engineers and sub-contractors for planned maintenance tasks
• Manage the holiday and sickness procedure, including provision of cover
• Schedule activity such as training and tool allocation across the business
• Implement and manage software system to maintain efficiency
• Deliver a range of KPI and management reports to the business Skills and Qualities for the Technical Helpdesk Manager
• Analytical thinker and process driven
• Experience of KPI management
• Excellent IT and advanced administrative skills
• Supportive to other team members
• A drive for continual improvement and progression within the company
• Good literacy and numeric skills