Facilities Service Desk Manager

Facilities Service Desk Manager- 33k plus Package- Dover- Permanent

My client a leading Facilities provider are currently recruiting for an experienced Facilities Service Desk Manager to join their busy team based in Dover.

Main Duties

• Managing the Buildings Facilities Service Desk working as part of a team providing Administration support when required and will be the first point of contact for service enquiries for the buildings they look after.
• Allocating work orders to the Maintenance team and supply chain
• Log calls on Concept- CAFM System
• Monitor PPM schedule and reactive maintenance jobs and report by exception when tasks are not completed in the requested time frame
• Follow up open jobs
• Dealing with reporting issues
• Updating Asset with work record sheets with the Service Desk database
• Provide Support in Compiling the Monthly Management Report
• Communicate with the team and managers
• Invoicing and Raising Purchase Orders
• Attending Meetings and Taking Minutes
• Ensure the Helpdesk is covered at all times
• Updating the Service Desk Database