Guest Experience and Soft Services Supervisor

Guest Experience and Soft Services Supervisor- Covent Garden- Day and Night Shifts- £27,000 per annum

My client, a leading Maintenance Provider are currently recruiting for an experienced Guest Experience and Soft Services Supervisor to join their team based in the heart of Covent Garden.

The ideal candidate will have worked in a corporate environment or on a prestigious estate and have Reception experience and be able to manage teams of cleaners.

• Supervising a team responsible for delivering a high class service on behalf of our Client
• Welcoming guests and visitors to the Estate
• Work alongside the Deputy Soft Services Manager to ensure staff levels are correct
• Support the site team with managing emergency situations when requested to or required to and ensure all relevant paperwork is completed
• Assume duty management responsibility for out of hours working (overnight supervision)
• Resolve operational issues where possible and escalate using defined process’s
• Conduct regular equipment audits to ensure machinery is fit for purpose and correctly serviced and maintained
• Monitor and react to environmental issues and concerns
• Maintain H&S best practice
• Ensure staff awareness and adherence to H&S / fire / environmental and safe working practices
• Establish and maintain positive relationship management with all external stakeholders including contractors and client management team
• Emergency response to reactive incidents and where necessary, escalate as per the crisis management procedure
• Setting clear objectives and managing performance in conjunction with the Soft Services Management team
• Embrace the Company culture through effective leadership, coaching and development
• Work in partnership with the HR department
• PPMs and reactive helpdesk issues to the relevant parties by radio devices
• Plan and facilitate effective team briefings to include participation in relevant toolbox talks and regular contributory contract review meetings
• Lead the team to take appropriate reactive actions arising from daily operational reviews
• To achieve continuous improvement in the quality and efficiency of the cleaning services across the Estate by conducting daily/weekly and monthly structured audits
• Assist in the recruitment process for new cleaning operatives
• Plan and facilitate VIP client visits and demonstrate Client brand awareness
• Maintain confidentiality regarding the Company, Client and colleagues in accordance with the Data Protection Act
• Conduct any other duties deemed to be appropriate or necessary to the post.