Service Coordinator and Maintenance Scheduler

Service Coordinator and Scheduler- Leicestershire- Up to 25k- Permanent Position

My client are currently recruiting for an experienced Service Coordinator and Scheduler to join their team based in Coalville.

Main duties/responsibilites

• Responding to incoming calls to the Service desks and proactively dealing with customer requirements.
• Effectively planning and scheduling engineers for maintenance visits, service calls and quotes repair jobs. Ensuring all jobs are on time and within budget.
• Raising Purchase Orders
• Liasing with the team and ensuring all tasks are completed
• Closing down jobs when completed
• Maintaining monthly labour efficiency to company standards and requirements ensuring a reduction of all non- chargeable.
• Attend remotely, weekly planning meetings for scheduling
• Escalate to management any jobs that may over run and ensure that the engineer does not continue works until authorised to do so.
• Ventilation-prepare and submit spare parts quotations to the customer promptly.
• Purchase ordering of parts for repairs with clear communication to engineers and customers to ensure delivery timescales and requirements are met.
• Proactive day to day correspondence with engineers, customer and suppliers.
• Service office administration; ensuring all service reports are accurate, in line with company standards and transferred internally as required.
• Review service reports to ensure all works are completed and compile job pack for processing and invoicing.
• Maintain effective updates to the company operating system for management reporting and auditable company records.

Essential Experience

• Scheduling Experience of working within a service office environment
• Computer literacy – knowledge of Microsoft Word, Outlook, Excel & Database Applications
• Experience of customer service
• Good level of administration
• Professional telephone manner