Soft Services Operations Manager
Are you experienced in Facilities Maintenance and looking for a client-side role in a landmark building, which is based in the City of London?
A multi-national, multi-billion-pound asset management company with a large focus on renewable energy is currently looking for a customer-focused, and presentable Soft Services Operations Manager to join one of their flag-ship buildings in the City of London.
You will be confident and capable of working with others and supervising contractors, familiar with the running of large commercial premises, and adept in health and safety procedures for this commercial building in the City of London.
Key Responsibilities
- Using tact and diplomacy provide a customer-focused service ensuring a consistent, high-quality delivery to the occupiers in accordance with lease obligations, engaging with both their operational teams as well as the occupiers.
- The individual represents the Company as a high-profile Manager and delivers external and internal presentations to a variety of audiences to showcase the property and the operational performance.
- Work closely with the General Manager & Technical Services Manager (where applicable) to make sure all teams are fully trained and given the best coaching and development possible.
- Manage, motivate, and develop the building team to achieve exceptional results.
- The Operations Manager leads by example with hands-on visibility, defines and promotes an operational vision that is relevant and benefits the occupiers, visitors, and all other users of the property.
- Proactive in building relationships and operational understanding with all levels of occupiers.
- Utilising team engagement as a key business driver.
- To be reasonably available outside normal working hours to cover emergency situations.
- Lead the liaison of the occupier moving in/out process from a soft services perspective.
- To support and engage in the growth and development of the Company.
Experience and Requirements
- NEBOSH OR IOSH H&S qualification.
- Be conversant with current Health and Safety legislation with relevance to safe working practices.
- Experience gained within a multi-discipline soft services environment in a management or supervisory role.
- Demonstrable Customer Service experience
- Practical knowledge of Microsoft packages – Word, Excel etc.
- Experience in working within a service charge-driven environment
- Tender and/or Management of Third-Party Contracts
Benefits
You will be joining a fantastic company within an immaculate workplace, with a wealth of opportunities.
This job will pay £58,000 – £60,000 per annum and comes with a wealth of benefits such as:
– 5% Discretionary Bonus
– Medical and Dental insurance
– 9% Pension scheme (7.5% Company Contribution)
– Wellness Programme
– Cycle to Work Scheme
If you are looking to join a company that focuses on its workforce with huge internal training and growth opportunities, then please apply today.
